Klarna

SHOP NOW, PAY LATER

How does Klarna work?

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments.

To use Klarna to pay for your purchase on Sympli.com, add products you love to your basket and choose Klarna at checkout. Your purchase will be split into 4 equal payments. The first payment is due when your order is shipped. The remaining three payments will be automatically charged to your debit or credit card every two weeks.

How do I sign up?

If your basket is eligible for 4 interest-free payments with Klarna on Sympli.com, the option will be presented at checkout. You’ll then set up your payment method with Klarna and accept the terms of your payment plan.

Are there requirements to use Klarna?

Yes, you’ll need:

  • A CA-issued Visa or Mastercard debit or credit card
  • To be 18+ years old
  • A CA billing address
  • An SMS-capable phone number

Which payment methods are accepted?

Klarna currently accepts Mastercard or Visa credit or debit cards. Debit cards must have the Visa or Mastercard logo. Please note, prepaid cards are not accepted.

Where can I use Klarna?

You can use Klarna at Sympli.com

I see Klarna available at checkout online, but why is the option greyed out?

All items in your cart must be eligible to qualify for Klarna. Current restrictions include:

  • Your order must be placed and shipped within Canada
  • You cannot buy a Gift Card
  • You cannot use multiple payment methods, including gift cards. Klarna must be your sole payment type
  • Your order cannot exceed $1000

What if I get declined from using Klarna?

You can use an alternate payment method to complete your purchase. To use Klarna for future orders, please reach out to Klarna’s customer service team to discuss options. You can contact them in the Klarna app or at klarna.com.

Will this affect my credit score?

No. When you sign up for Klarna, they may perform a soft credit check. This will not impact your credit score or show up as a hard inquiry on your credit report.

If the order total changes, how does that affect the 4 payments?

If your order total changes for any reason, the payments will be adjusted accordingly.

If there’s an issue with my order, do I still need to pay for it?

You do not need to pay for goods that aren’t received, or goods that are received damaged, broken, or defective. Follow Klarna’s help instructions and select “Report a Problem” in your Klarna account to pause your payments until the issue is resolved. If you’re issued a refund or order cancellation, Klarna will send an adjusted statement and payment schedule. You can check the status of your payments any time via Klarna’s site or in your Klarna app.

What if the order is cancelled, will I still be charged?*

No, you will not be charged. Please reach out to Klarna’s customer service team in the Klarna app or at klarna.com for any additional support.

How long does it take to reverse a pending authorization?

Most authorizations are reversed within 24 hours, however this is ultimately up to your financial institution.

Has Klarna received my payment?

Klarna will send an email confirmation for all completed payments. You can also call or chat live with Klarna’s customer service agents 24/7 to confirm payment.

Can I pay before the due date?

Yes. If you want to pay the next payment or full balance of your payment plan early, simply log into the Klarna app, go to the “All Orders” page, and select “Payment Options.”

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect payment for your purchase from the card that you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by logging into your Klarna account. If you need extra time to make a payment, simply log into the Klarna app, go to the “All Orders” page, and select “Payment Options,” then “Extend due date.”

If the automatic payment fails, Klarna will try again after seven days. If this payment also fails, Klarna will make another attempt after a further seven days (14 days after the date of the first attempt). Your credit score will not be impacted by using Klarna’s Pay in Four product even if you have failed to pay on time.

Are there late fees?

There are no interest charges and no fees with Pay later in 4. Pay later in 4 terms available here. For Quebec residents these Pay later in 4 terms are applicable.

We’re always here to help!

Don’t see your question here? Check out Klarna’s full FAQ page. Visit Klarna’s website here or download the app to speak with customer service. Pay later in 4 terms available here. For Quebec residents these Pay later in 4 terms are applicable.

For Retailers ONLY

UPCOMING MARKET DATES

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CORPORATE
 

July 17-20:  Atlanta Market (Atlanta Gift Show) 
(Limited days only.) 

AmericasMart Bldg 3, Showroom 11-E111B, Atlanta, Georgia, USA. BY APPOINTMENT ONLY, LIMITED DAYS AND APPOINTMENTS AVAILABLE.

July 29 – August 2: Atlanta Apparel Market 

AmericasMart Bldg 3, Showroom 11-E111B, Atlanta, Georgia, USA BY APPOINTMENT ONLY, VERY LIMITED APPOINTMENTS AVAILABLE.  

September 22-24: Edge Designers NYC 

Within a few blocks of Curate and D&A! 508 West 26th Street, New York, NY. Floor 3 and Floor 5.Sympli is located on Floor 5 – Edge Studio. Booth #3.*Appointments recommend as we are limited on space with two showing stations.

Edge offers a complimentary car service between other shows such as Curate, D&A and Coterie on Sunday and Monday. 

October 15-18: Atlanta Apparel Market 

AmericasMart Bldg 3, Showroom 11-E111B, Atlanta, Georgia.

BY APPOINTMENT ONLY.

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CANADA

CORPORATE - Kerri Caswell
Ontario + Atlantic Canada
Kerri 905-691-9971 | kerri@sympli.com
By appointment ONLY

August 4-6: London Show, Four Points by Sheraton Hotel.

September 8-10: Thredz Show, Toronto Congress Center.

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The Ordel Group Agency
Western Canada
Libby or Eryne 604-662-8989 | sales@ordelgroup.com
Permanent Showroom: #267-1951 Glen Drive Vancouver BC

August 6-10: Metro Show, FX Building, Suite 267.

August 25-27: Trends Show, Edmonton Expo Centre, Booth #423.

September 9-13: Metro Show, FX Building, Suite 267.

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Agence Jackie Salama Inc.
Quebec
Jackie 514-826-3919 | jsalama@videotron.ca
Permanent Showroom: 231 Chabanel Ouest - Montreal, QC.
By appointment ONLY

August 27 – September 1: Quality Suites, 1600 Bouvier, Quebec City, Room 107/108.

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USA

CORPORATE - Denine Mackie and Christina Vogl
Southeast + S. California + AZ + S. Nevada
Denine 727-614-5164 | denine@sympli.com
Christina christina@sympli.com

July 17-20: Atlanta Market (Atlanta Gift Show) (Limited days only – showroom is not open for the entire show.) AmericasMart Bldg 3, Showroom 11-E111B - Atlanta, Georgia. BY APPOINTMENT ONLY - LIMITED DAYS AND APPOINTMENTS AVAILABLE.  

July 29 – August 2: Atlanta Apparel MarketAmericasMart Bldg 3, Showroom 11-E111B - Atlanta, Georgia. BY APPOINTMENT ONLY - VERY LIMITED APPOINTMENTS AVAILABLE.  

September 22-24: Edge Designers NYC 508 West 26th Street, New York, NY. Floor 3 and Floor 5.
Sympli is located on Floor 5 – Edge Studio. Booth #3. 
We very strongly recommend appointments as we are limited on space and time.*Edge offers a complimentary car service between other shows such as Curate, D&A and Coterie on Sunday and Monday.

October 15-18: Atlanta Apparel MarketAmericasMart Bldg 3, Showroom 11-E111B - Atlanta, Georgia.BY APPOINTMENT ONLY.
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Charlotte Rae & CO
Rocky Mountains
Charlotte 303-929-2306 | charlotteclackler220@gmail.com
By appointment ONLY

August 21-23: Rocky Mountain Apparel Group, National Western Complex, Denver, Colorado.

September 13-15:Denver Showroom Group, Billings Hotel & Convention Center, Billings, Montana.

September 19-20:KLA Group, Residence Inn by Marriott, Glenwood Springs, Colorado.

September 23-24: Pizazz Group, Courtyard Marriott, Santa Fe, New Mexico.

September 30 – October 1: Colorado Apparel Group, Plaza Hotel, Downtown Salt Lake City, Utah.

October 7-9: Denver Showroom Group, Rockley’s Event Center, Lakewood, Colorado.

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Ed Truman Associates
Southwest
Sandi 214-738-5341 | Ed 214-215-4891 | sanditru@sbcglobal.net
By appointment ONLY

July 27-29: Dallas Men’s Market, Dallas Market Center, Suite 15559, Dallas, Texas.

August 13-16: Dallas Apparel and Accessories Market, Dallas Market Center, Suite 15559, Dallas, Texas. 

September 17-19: Dallas Total Home and Gift Market, Dallas Market Center, Suite 15559, Dallas, Texas.

October 22-25: Dallas Apparel and Accessories Market, Dallas Market Center, Suite 15559, Dallas, Texas.

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Heart and Soul Sales
New England & Mid Atlantic
Jesse Harris 603-828-7945 | jesse@theharriscorp.net
By appointment ONLY.

August 4-5: Travelers Super Show, Chase Center on the Riverfront, Wilmington, Delaware.

August 26-28: NEAC, DoubleTree by Hilton Manchester, Manchester, New Hampshire.

September 15-16: Travelers Super Show, Circuit Center & Ballroom, Pittsburg, Pennsylvania.

October 7-8: Thrdz AC Show, Sheraton Atlantic City Convention Center Hotel, Atlantic City, New Jersey.

October 20-22: NEAC, Rhode Island Convention Center, Providence, Rhode Island. 

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Jacqueline Stone
Pacific NW + N. California + N. Nevada
Jacqueline 415-310-2301 | jacqstone114@gmail.com
By appointment ONLY

August 25-27: FMNC, Embassy Suites South San Francisco, 250 Gateway South, South San Francisco, California.

September 7-10: Northwest Market, Embassy Suites, Deshcutes Ballroom, Booth #8, Seattle, Washington.

October 20-22: FMNC, Embassy Suites South San Francisco, 250 Gateway South, South San Francisco, California. 
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James Goodman & Associates
Midwest
James 214-729-5511 | james@jamesgoodmanandassociates.com
By appointment ONLY

August 4-6: Northstar Fashion Exhibitors, Saint Paul River Center, St. Paul, Minnesota.

August 8-9: Iowa Fashion Apparel Market, Quality Inn & Suites Ames Conference Center, Ames, Iowa.

August 15-16: Stevens Point Wholesale Fashion Apparel Trade Show, Holiday Inn Stevens Point Convention Center, Stevens Point, Wisconsin.

August 25-27: Kinzie Street Market – Kinzie Street Showrooms, Chicago, Illinois.

September 7-9: Michigan Women’s Wear Market, Embassy Suites by Hilton Detroit-Livonia, Livonia, Michigan.

September 11-12: Northern Michigan Show, The Ellison Place, Gaylord, Michigan.

September 17-18: The Indy Show, Hamilton County Exhibition Center, Noblesville, Indiana.

October 6-8: Chicago Collective Women’s, The Merchandise Mart, Chicago, Illinois.

October 7-9: Northstar Fashion Exhibitors, Saint Paul River Center, St. Paul, Minnesota.

October 21-22: Stevens Point Wholesale Fashion Apparel Trade Show, Holiday Inn Stevens Point Convention Center, Stevens Point, Wisconsin.

November 3-4: Michigan Women’s Wear Market, Embassy Suites by Hilton Detroit-Livonia, Livonia, Michigan.​
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