How do I cancel or change an order once it’s been placed?

Due to our commitment to process orders quickly we cannot guarantee that we can cancel or change an order once it has been placed.  Please email weborders@sympli.com with your order number, name and reason for wanting to change/cancel and your request will be answered within 1-2  business days.

 

What is your online return policy?

We will accept returns and exchanges within 30 days of your purchase assuming the product is unworn, unwashed, and still has the tags on it. Simply use the return form included in the original shipment with the reason for your return or exchange and use the prepaid shipping label provided and we will take care of the rest. Returned goods that do not meet the policy will be returned to the sender. 

Please note: We do not accept returns on Sympli® products that were not purchased via this website.

Am I charged for returns or exchanges?

Please use the prepaid shipping label in the original package and assuming it meets the requirements of the online return policy you will be refunded for the full amount of the purchase and applicable taxes minus the shipping fees. You will be billed for exchanges as we return the original purchase via a refund to your payment method and process a separate billing transaction for the new item. If you do have questions about your return or exchange, please contact weborders@sympli.com. Be sure to include your order number and name. 

 

What countries do you ship to?

We are currently shipping within Canada only, if you are outside of Canada and wish to purchase Sympli® products please visit our retail locator to find a retailer near you.

 

Do you offer price adjustments? 

We will not offer price adjustments under any circumstance. 

 

Will you match pricing offered in brick and mortar locations?

We adhere to our MAP (Manufacturers Advertised Price) policy except for products offered in the clearance section of our website, should a retailer choose to discount a product we will not match their pricing.