Copy of Returns & Exchanges

Returns Canada

Extended Holiday Return Policy 2021 – For gifts purchased between November 15th, 2021 through December 24th 2021 we will accept an exchange only through January 14th 2022 on any full priced merchandise.  For items purchased outside this time and on sale items, our standard return policy applies. Garments must be unworn, unwashed and damage-free and have the product tags still attached.
 
If you are not 100% satisfied with your purchase, please contact Customer Service at weborders@sympli.com or at 1.844.407.0043 Monday to Friday 7:00 am - 4:30 pm PST for a Return Authorization.  We will provide you with further instructions on how and where returns should be shipped as well as the amount that will be refunded to you. Returns will be accepted within 30 days of purchase for unworn, unwashed and damage-free garments that have the product tags still attached.  


Once the item is received in our Canadian warehouse we will inspect the garment and process the return within 5 business days of receipt.  Once processed, the amount equal to the purchase price of the returned product will be credited back to your account within 10 days (depending on your bank and/or your method of payment).  Shipping charges paid on the original order are not refundable.  

All discounted products are final sale - there are no returns or exchanges permitted on these items. 

Exchanges

At this time, we are unable to offer exchanges. The original item must be returned, and a new order placed for merchandise in a new size or colour.  Shipping charges paid on the original order are not refundable.  

If you have any questions please contact weborders@sympli.com.

Price Adjustments

We are pleased to offer a one-time price adjustment on first markdowns only within 14 days of the original order date on full price merchandise. The price adjustment amount will be offered as a refund to the payment method that was used for the original purchase. Please note that once the price is adjusted the item is final sale.

While we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our website may be incorrectly priced. Where a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information, Sympli shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.