Changes to our Return Policy

Dear Valued Customer, 

We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your continued support as a loyal Sympli Customer. Your satisfaction is of utmost importance to us, and we appreciate your trust in our products and services. 

In recent times, we have experienced a significant rise in operating costs, particularly due to the sharp increase in freight charges associated with both local and international shipping carriers. As a result, we have had to carefully evaluate our shipping policies to ensure the sustainability of our business while providing you with the best possible service. 

Despite absorbing these increased freight charges over the past year, we have maintained our standard shipping fees. However, after careful consideration and reviewing our position, we have made the decision to introduce a restocking / handling fee of $10 for all return requests, effective August 15, 2023. This adjustment will enable us to continue offering the level of quality and convenience that you have come to expect from Sympli. 

We want to assure you that our flat rate shipping fee of $9.95 for orders under $300 will remain unchanged, and we will continue to provide free shipping on any order over $300. We value your loyalty and believe it is essential to strike a balance between maintaining our commitment to competitive pricing and sustaining our business operations. 

Please note that this change will only apply to return requests made on and after August 15, 2023. Any return requests submitted before this date will be processed according to our current Return Policy, with no additional fees. However, any return requests made effective August 15, 2023 will be subject to the new $10 return handling fee, which will be deducted from the refund amount at the time of refund. 

We understand that changes like these may raise questions, and we are here to address any concerns you may have. Our customer service team is available to assist you and provide any necessary clarification regarding our updated Return Policy.

Once again, we express our sincerest appreciation for your continued support and understanding. We remain committed to delivering exceptional products and services, and we look forward to serving you with the same level of dedication and care in the future. 

Thank you for choosing Sympli. 

Warm regards, 

The Sympli Team.